Privacy Policy

Delaware Zoning ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services (collectively, the "Service").

Please read this Privacy Policy carefully. By using the Service, you consent to the practices described in this policy. If you do not agree with this policy, please do not use the Service.

We use the information we collect to:

• Provide the Service: Process searches, save properties, manage your account
• Process Payments: Handle subscriptions, billing, and refunds
• Communicate: Send transactional emails, respond to support requests
• Improve the Service: Analyze usage patterns, fix bugs, develop new features
• Ensure Security: Detect fraud, prevent abuse, protect user accounts
• Comply with Law: Meet legal obligations and respond to legal requests
• Marketing (with consent): Send promotional emails about new features or plans

We do not sell your personal information. We share your information only in these limited circumstances:

We implement industry-standard security measures to protect your information:

• Encryption: All data transmitted over HTTPS/TLS encryption
• Password Security: Passwords are hashed using bcrypt
• Database Security: Row-level security and access controls
• PCI Compliance: Payment data handled by Stripe (PCI DSS Level 1)
• Regular Audits: Security reviews and vulnerability scanning
• Access Controls: Limited employee access to personal data

While we take reasonable measures to protect your information, no security system is impenetrable. We cannot guarantee absolute security.

We retain your information for as long as necessary to provide the Service and comply with legal obligations:

• Account Data: Until you delete your account, plus 90 days for backups
• Search History: 2 years from the date of search
• Payment Records: 7 years for tax and accounting purposes
• Usage Analytics: Aggregated data retained indefinitely (anonymized)
• Support Communications: 3 years from last contact

You can request deletion of your data at any time by emailing privacy@delawarezoning.com.

Our Service is not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If you become aware that a child has provided us with personal information, please contact us immediately, and we will delete such information.

Your information may be transferred to and processed in the United States or other countries where our service providers operate. These countries may have different data protection laws than your country.

For EU users, we ensure adequate protection through:

• Standard Contractual Clauses approved by the European Commission
• Service providers with Privacy Shield or GDPR compliance certifications

With your consent, we may send you promotional emails about new features, special offers, and other information we think you may find interesting.

You can opt-out of marketing emails at any time by:

• Clicking "Unsubscribe" in any marketing email
• Updating your preferences in your account settings
• Emailing us at privacy@delawarezoning.com

Note: You cannot opt-out of transactional emails (e.g., password resets, billing notifications).

Our Service may contain links to third-party websites, such as local government zoning offices. We are not responsible for the privacy practices of these third-party sites. We encourage you to read their privacy policies before providing any personal information.

We may update this Privacy Policy from time to time. We will notify you of significant changes by:

• Posting the new Privacy Policy on this page with a new "Last Updated" date
• Sending an email notification for material changes

Your continued use of the Service after changes are posted constitutes your acceptance of the updated Privacy Policy.